Multiverse Gaming - Forums Down – Incident details

All systems operational

Forums Down

Resolved
Major outage
Started 5 months agoLasted 12 days

Affected

Website

Major outage from 11:51 AM to 5:31 PM, Under maintenance from 5:31 PM to 9:48 PM, Operational from 5:31 PM to 9:48 PM

Forums

Major outage from 11:51 AM to 5:31 PM, Under maintenance from 5:31 PM to 9:48 PM

Store

Major outage from 11:51 AM to 5:31 PM, Operational from 5:31 PM to 9:48 PM

Dev Portal

Major outage from 11:51 AM to 5:31 PM, Under maintenance from 5:31 PM to 9:48 PM

Updates
  • Resolved
    Resolved

    We are happy to announce that our website is back up and running again. Sadly we have lost all of our old data so you will need to create new accounts (separately) on both the forums and store.

    Please make a ticket in either the CW or IMP discords to restore your tags and packages (proof required).

    If there are any further issues please make a website bug report on the forums.

  • Monitoring
    Monitoring

    Due to our previous host terminating our website suddenly we have lost all of our data. We are currently working on rebuilding the website on a new host.

    We have managed to get the Store up and running and are currently working on the Forums. Please bear with us while we continue to work on this.

    Once we have got everything up and running we will open tickets to restore your tags/packages, however this will not be an easy process as we have not got any data.

    - Dandy

  • Update
    Update

    I have put in place a temporary landing page until the hosting issue is resolved.

    - Monty

  • Identified
    Identified

    The Issue has been identified and we're working with the Server Host to get the website back online. We are currently hoping no later than Thursday evening.

    - Monty

  • Update
    Update

    We are currently having issues getting in touch with our Web-host. The predicted ETA of this afternoon is looking unlikely. I will not be setting a new ETA at this time. I can assure you this is pissing me off a lot more than you.

    - Monty

  • Update
    Update

    Due to unforeseen circumstances the website won't be online till Monday afternoon earliest. We currently have no control over this, therefore may be later than predicted.

    - Monty

  • Update
    Update

    We are currently working with our hosting provider to resolve the issue. Currently we have no ETA on when the website will be back online. Sorry for any inconvenience.

  • Investigating
    Investigating

    We are aware that the forums are currently offline. We are working on identifying and fixing the issue.